Terms and Conditions

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Camp Rules & Courtesies

Our aim is to ensure that everyone leaves Hillside Havens with lasting memories of an enjoyable experience. We feel the rules and courtesies below will help achieve this.

Whilst we allow groups on our glamping site we expect the whole group to adhere to our Terms and Conditions. The person booking for a group must ensure all persons in their group have read and accepted the Terms and Conditions.

Please do not hesitate to contact us by telephone 07948 216019 or by email enquiries@hillsidehavens.co.uk with any queries you may have or any further information you may need to make your holiday complete.

Payment

A minimum nonrefundable deposit of 40% is required at time of booking. The balance of the payment is required 28 days before arrival, and can be paid in instalments. Please do not make a booking unless you are in a position to honour it. Please contact us with any queries or if you prefer to make a telephone booking rather than online.

Cancellation or No-Show

In the event of cancellation or no-show we do not offer any (full or partial) refund. However, if more than 3 days’ notice is given, we may at our discretion offer an alternative date suitable to you if we have the availability to do so.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered should you need to cancel your holiday for any reason.

Countryside

We ask you to adhere to the Countryside Code and any gates should be left as found. Dogs should be kept under control at all times, and please take your litter back to the pods with you.

Smoking

Smoking is not permitted inside any of our Glamping pods.

Dogs

Well behaved dogs are allowed on our site but owners must be responsible for them at all times. Any damage caused by your dog will be chargeable. Dogs should be kept on a leash around the campsite and a maximum of two dogs per Glamping pod. It is mandatory that owners must remove and dispose of their dog’s messes.

Children

No under 16s are allowed to stay on site by themselves and must be accompanied by an adult/adults. If a booking is made and staff become aware they are under age we will ask them to leave without refund.

Children should be supervised at all times and parents/guardians/supervisors are responsible for the children in their care. This applies to the whole site and includes any children’s play area. Children must not be allowed to run around cars.

Damages

Any damages or breakages or extra cleaning charges on the site will be chargeable. Likewise if anything is missing. We reserve the right to charge to the credit/debit card (details given on booking) an additional fee should anything be left in an unsatisfactory condition or if there is any damage to our property.

Housekeeping

Whilst we clean and maintain our site; guests are expected to leave the Glamping pods in a neat and tidy fashion. No rubbish is to be left in the Glamping pods. Unused food must also be removed from the site. Outdoor footwear must be taken off or cleaned before entering the Glamping pods. We have mats and boot brushes outside each pod for this purpose.

Noise and Alcohol Consumption

Please be considerate of other guests, we ask you please keep the noise to a minimum after 11pm. Whilst we allow the bringing on and moderate consumption of alcohol we prefer you to do this within your own pod and campfire area. We have found that it is hard for guests to keep noise levels to an acceptable level for other site users after the hours of 11pm whilst drinking round camp fires and at picnic tables; therefore we ask that you move inside your pod in consideration of others from 11pm onwards. Under no circumstances should alcohol be left unattended by adults in any area of the site. Loud or offensive noise will not be tolerated. We reserve the right to remove any intolerant guests not adhering to our rules, from our site day or night, with NO refund. No drugs are to be brought on site at all or taken except for medical reasons and should not be left unattended.

Complaints Procedure

We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will endeavor to resolve any issues as soon as possible.

Arrival/Departures

Arrival/Check In is between 4pm - 10pm. Anyone arriving out with these times must call 07948 216019 to make arrangements. Departure/Check Out is at 10am prompt on the day of departure. If checking out early please advise us of this.

Disposable BBQs

Disposable BBQs are only permitted on site if kept off grass and wooden decking and used safely only on stoned areas. Under no circumstances are they to be brought into the pods.

Fire Pits

Our pods each have a fire pit and a grill should you wish to use the fire pit as a BBQ. All firewood for fire pits must be purchased on site. Guests must ensure that fires and BBQs are fully out before retiring to their pods. Do not leave your fire unattended. Put the fire to bed before yourself. Camp fires are not permitted other than in the fire pits provided.

Parking

There is parking spaces at the rear of each pod and also space for additional cars on the site driveway.

N.B.

We reserve the right to refuse service to anyone. Flagrant disregard of site rules shall be reason for removal from the site without refund. We regret we cannot be responsible for loss or damage to personal property. Please notify us with any comments or concerns.

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HILLSIDE HAVENS

Hillside Havens enjoys a private & secluded location just one mile from Dufftown at the heart of Moray’s Whisky Trail. First-class glamping accommodation on a dedicated micro-site at a fixed rate all year round.

              

IT’S FUN, IT’S FAB, IT’S GLAM

CONTACT US

  • Hillside View, Dufftown
    Moray, Scotland, AB55 4BS
  • 07948 216019
  • enquiries@hillsidehavens.co.uk
  • Terms & Conditions
  • Putting the GLAM into glamping